Knowledge Management (KM) is a discipline to systematically leverage expertise and information to improve organizational efficiency, capability, responsiveness, innovation and compliance. The organizations that become best at this will ultimately dominate the markets they serve, because mastery of "leveraging what you know" is really about creating and managing the one true sustainable competitive advantage in the 21st century - knowledge. As stated in a recent Gartner Group report: "The ability of an enterprise to capture and share knowledge and its ability to reuse, reinvent and innovate using that knowledge will become a key determinant and predictor of value."   KM has existed at a basic level for many years (e-mail, document search systems, etc.). The explosion of e-business and e-government has created a relative recent focus on the value of knowledge for competitive differentiation. Organizations are rapidly finding that access to capital and equipment is easy, however, being able to retain and leverage their people to drive innovation and differentiating know-how is becoming increasingly critical. The focus on the people and knowledge side of the business equation is being heightened today given historic levels of unemployment, personnel turnover and the decay of the employee-employer contract.   Concurrent to the business focus of people and knowledge, newly available technologies (groupware, deep internet crawling / search, information personalization, content management, etc.) are propelling it forwards at an accelerating rate and are driving the emergence and formalization of it as a distinct management discipline of critical importance.   SSSi takes a holistic approach to the KM challenge addressing: Leadership, Vision & Values, Culture & Organization, Technology, Process, and Measurement & Incentives so that tacit and explicit knowledge can be fully leveraged for performance improvement and competitive advantage. We accomplish this by linking knowledge management initiatives to tangible business outcomes. Our proven approach, products, methodology, tools and techniques are brought to bear to enable our clients to quickly realize tangible business results. We partner with leading providers of solution components, bringing the "best of the best" solution elements to bear in a comprehensive KM program, enabling greater efficiency, enhanced capabilities, improved responsiveness, better and more frequent innovations, and a greater ability to comply with government and industry regulations.